Dikwin Privacy Policy – How We Keep Your Information Safe

Every piece of information you share with us is held in trust. This page gives you a transparent account of exactly how that trust is protected.

Six core pillars of data protection

How Dikwin protects your privacy

256-Bit SSL Encryption

All data traveling from your browser to our servers is protected with the highest level of encryption — completely inaccessible to third parties.

Secure data storage

Personal and financial data are kept in separate encrypted databases. Access is granted only to authorized staff and only when necessary.

Sale to Third Parties Prohibited

Your data is never sold or shared with third parties for marketing or commercial purposes — this is a non-negotiable rule at Dikwin.

Cookie Controls

You can choose which cookies to enable. Any cookies beyond the essential ones require your consent to activate.

Regular Security Audits

Regular system audits are conducted by third-party cybersecurity specialists — any vulnerabilities identified are addressed promptly.

Minimal data collection

We collect only the information necessary to deliver our services — no excess or unnecessary data is gathered.


Last Updated: January 2026

This Privacy Policy Dikwin (dikwin.best) explains in detail how your personal information is collected, used, and protected on the platform. By using the platform, you are considered to have accepted this policy. If any part is unclear Help Center Contact us.


01

Introduction & Scope

Dikwin We believe the privacy of personal information is a fundamental right. We collect only what is genuinely necessary to provide you with a great experience — nothing more.

This policy applies to Dikwin's website, mobile app, and all related services. If you follow a third-party link to another site, that site's own privacy policy applies — Dikwin is not responsible for its practices.

Our Promise in Plain Language

Your data belongs to you. We use it solely to serve you — we never sell it, rent it, or share it beyond what is necessary.


02

What data is collected

DikwinVarious types of information are collected during registration and use of our services. Each category is described below.

Type of Information Example Reason for collection
Identity document information Full name, date of birth, NID number KYC verification & age confirmation
Contact information Mobile number, email address Account Communication & Security
Financial Information BKash/Nagad number, transaction records Payment processing
Device Information IP address, browser type, device ID Security & Fraud Prevention
Usage Data Game history, betting records, login timestamps Service Improvement & Bonus Delivery

Some data is collected automatically — such as when you logged in, which pages you visited, and how long you stayed. This data is not directly linked to your identity, but it helps us improve site performance and detect unusual activity.


03

How your data is used

DikwinInformation collected at - is used only for specific, defined purposes. The key purposes are outlined below in straightforward terms:

  • Account management: Confirming registration, securing login, and verifying your account.
  • Payment Processing: Processing deposits and sending winnings to the correct account.
  • Bonuses & rewards: Sending eligible players relevant offers and ensuring bonus calculations are accurate.
  • Ensuring Security: Detecting fraud, multiple accounts, and suspicious activity.
  • Legal Obligations: Providing data when required by regulatory authorities.
  • Service improvement: Analyzing which features are used most to improve your overall experience.

Your information is never used to send unrelated advertisements or for third-party marketing purposes. DikwinIf you no longer wish to receive promotional emails or notifications, you can easily opt out from your account settings.


04

Who Your Information Is Shared With

Dikwin Your information is shared only in the limited circumstances listed below — and under no other conditions.

Three legitimate reasons for sharing your data

  • Payment Gateway: Limited financial information is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions. These providers maintain their own robust data protection policies.
  • Licensing authority: When international gaming regulatory bodies request data as part of a routine audit, it is provided in accordance with applicable regulations.
  • Law Enforcement: Information is disclosed on the basis of a court order or lawful government directive — and only the minimum necessary.

When you play with game providers such as Evolution or Pragmatic Play, a minimal set of user data may be shared solely to keep the game running — your identity and financial details are never included.

What We Will Never Do

Your data is never sold or transferred to ad networks, data brokers, or marketing companies — this is Dikwin's unwavering policy.


05

Data Retention & Periods

DikwinYour data is stored on secure servers that operate in compliance with international data protection standards and undergo regular security assessments.

Data is retained for as long as your account remains active. Even after an account is closed, transaction records are generally kept for up to five years in line with regulatory requirements. Once that period has passed, the data is securely deleted.

  • Payment records: retained for up to 5 years as required by law.
  • KYC documents: retained for 3–5 years after account closure.
  • Betting history: retained while your account is active and for 2 years after closure.
  • Contact information: deleted upon account closure or upon request.

06

Cookies & Tracking Technologies

Dikwin- 's website uses cookies. Cookies are small text files stored in your browser that help the site remember you.

Three Types of Cookies

  • Essential Cookies: Login sessions and security tokens are essential for the site to function and cannot be disabled.
  • Performance cookies: Used to understand which pages receive the most traffic and where issues arise — activated with your consent.
  • Preference cookies: To remember your preferences, such as language or theme settings — with your consent.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.


07

Your rights

DikwinYou have certain rights over your personal data held by us. These rights align with international data protection standards.

Your six data rights

These rights apply to all active users

01

Right to know

You can request to know what information we hold about you — our support team will respond within 30 days.

02

Right to Rectification

If any information we hold is inaccurate, you may request a correction. Supporting documents may be required for KYC-related data.

03

Right to erasure

If you close your account, you may request deletion of any data beyond what is legally required to be retained.

04

Right to Withdraw Consent

Any consent you have given for optional data processing can be withdrawn at any time.

05

Right to Object

If you have concerns about any specific use of your data, you may raise them — Dikwin will review your request.

06

Right to data portability

If you would like a copy of your personal data in a readable format, simply submit a request and our support team will assist you.


08

Protection of Minors

Dikwin-'s services are strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

Date of birth is verified at registration, and age is confirmed through the KYC process. If a minor's data is collected inadvertently and this comes to light, the account will be closed and the data deleted.

If parents believe their child is using Dikwin, they should immediately Help Center Let us know. We will act promptly.


09

Security Measures

Dikwinemploys multiple layers of technical and administrative safeguards to protect your data.

  • Encryption: TLS 1.3 is used for all data in transit, and AES-256 encryption is used for data at rest.
  • Two-Factor Authentication (2FA): OTP verification is required for sensitive actions.
  • Access control: Staff are only granted access to the data necessary for their specific role.
  • Penetration testing: An external security team regularly tests the system for vulnerabilities.
  • Log Monitoring: Unusual activity is automatically detected and an alert is sent.

Your Responsibilities

Keep your password strong and confidential. Always log out after using a shared or public device. Never share your password with anyone claiming to be Dikwin support — we will never ask for it.

In the event of a data breach, Dikwin will notify the relevant regulatory authority and affected users as quickly as legally required.


10

Communication & policy updates

This Privacy Policy may be updated from time to time. For significant changes, you will be notified by SMS to your registered mobile number or by email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions regarding this Privacy Policy or to exercise your rights:

Ways to Contact Us

  • Live Chat: Help Center — available in Bengali 24/7
  • Email: support@dikwin.best — please write "Privacy Request" in the subject line for privacy-related inquiries
  • Response time: typically within 3 business days

Dikwin's privacy team operates in accordance with international data protection standards and applicable local laws. If your concern is not resolved to your satisfaction, you have the right to escalate the matter to the relevant regulatory authority.


Frequently Asked Questions

General FAQs on fees & tournaments

DikwinThe minimum deposit amount at - for first-time or any subsequent deposits is ৳200. That means you can top up your account with just two hundred BDT — via bKash, Nagad, or Rocket. Once your deposit is made, it typically appears in your account almost instantly, usually within one to three minutes. A welcome bonus may be available on your first deposit — for full bonus terms and conditions On the Rewards page is provided. If your mobile number is not verified, deposits may be blocked — so make sure to enter the correct number during registration and confirm it with an OTP. If you experience any issues with a deposit Help Center Let us know in Bengali and our team will resolve it quickly.

DikwinTournaments and leaderboard competitions run periodically, typically awarding points for the highest total bets or biggest wins within a set timeframe. There are generally two ways to participate: some tournaments enroll you automatically — points are counted as soon as you play the specified games or bet categories. Others require you to click a separate "Register" or "Join" button. Each tournament page clearly lists the eligibility criteria, deadline, points calculation method, and prize breakdown. You can track your leaderboard position in real time. After the competition ends, prizes (bonus credits, cash, or free spins) are usually credited to winners' accounts within 24–48 hours. Wagering requirements apply to bonus credits. For current tournament details, visit the On the Rewards page will receive.

Play with Peace of Mind at Dikwin

Your data is protected, payments are secure, and support is always available in Bangla. Join now and experience the difference for yourself.

For ages 18 and above. Please gamble responsibly.

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